Our commitment to Category I classification

For its commitments, the Sancy Tourist Office enjoys recognition by state services and Category I classification by the Puy de Dôme Prefecture. Check out those commitments here.

Classified in Category I, the Sancy Tourist Office promises to:

Provide an accessible facility where you can obtain advice and information easily.
Facilitate your procedures.
Provide you with seating.
Provide you with free information on local tourist attractions and facilities.
Display and publish our opening times in at least two foreign languages.
Provide a free WiFi service.
Open our doors for at least 305 days per year, including Saturdays and Sundays in the holiday season and during special events.
Respond to your mail throughout the year.
Guarantee a permanent information service run by staff who speak at least two foreign languages.
Provide you with tourist maps, plans and guides in paper form.
Allow you access to a dedicated trilingual website suitable for consultation on mobile devices.
Provide tourist information also via paper publications, translated into at least two foreign languages, relating to:
– all rated tourist accommodation, indicating as a strict minimum the establishment’s name, postal address, email address, Internet address and telephone number, as well as its rating;
– sights and cultural, natural and recreational tourist attractions, indicating where possible their standard admission fees, public opening dates and times, website details, telephone number and postal address;
– events and entertainment;
– emergency telephone numbers.

Update our tourist information on an annual basis.
Display emergency telephone numbers outside the tourist office.
Present all official information concerning our relevant area and pertinent to all audiences.
Enable you to check the availability of rated accommodation.
Handle your claims and gauge your level of satisfaction.
Offer a tourist information service that incorporates new information and communication technologies (social media, smartphone versions, geolocation services, etc.).
Comply with requirements of the Qualité Tourisme brand.
Provide you with the guidance of a holiday advisor.
Guarantee the reliability and timeliness of information about local tourist attractions and facilities.