Qualité Tourisme™

The QUALITÉ TOURISME™ brand created by the ministry in charge of French tourism is awarded in recognition of steps taken to continually improve the quality of services offered. It is the only State brand awarded to tourism professionals for the quality of their services and hospitality.
To obtain it, service providers must successfully comply with a quality procedure based on requirements that are essential to customer satisfaction.

The “Qualité Tourisme” label will be discontinued on December 31, 2026, and will be replaced by the “Destination d'excellence” label.

Destination d'Excellence

In June 2024, the Sancy Tourist Office was awarded the Qualité Tourisme™ certification for the fourth consecutive year.

Logo Qualité Tourisme Engagement Office de Tourisme du Sancy

Logo Qualité Tourisme

We need your feedback

  • You’re staying in the Massif du Sancy and want to tell us about your holiday, your best moments, your not-so-good memories (if any) and perhaps make a few suggestions?
    We’d love to have your impressions on your holiday experience, through this questionnaire
  • You’ve noticed a discrepancy between a promise made by the Tourist Office or a service provider and the reality of your experience?
    Please let us know by filling in this claim form
  • Alternatively, you can contact us by email or surface mail:
    Office de tourisme du Sancy – For the attention of the Quality Manager – 4 Boulevard Mirabeau – 63240 Le Mont-Dore – France

Our Qualité Tourisme™ commitments

The former thermal baths of Saint-Nectaire, now the tourist office

Our commitment to Category I classification

Office de Tourisme du Sancy

Live from the Sancy