Here you’ll find all the commitments we have made under our Quality Tourisme™ approach, to offer you better hospitality in line with requirements of the French Tourist Board quality benchmark.
To make access to our premises easier
To welcome visitors in a friendly, functional and comfortable environment
To be receptive, attentive to the expectations of visitors, and as responsive as possible
To provide a professional service and valuable advice
To provide visitors with clear information that is reliable, accurate and up to date
To ensure customers from abroad are welcomed by staff who can speak at least 2 foreign languages
To provide a high-quality telephone information service
To take any suggestions for improvement into account
To gauge customer satisfaction levels
To encourage tourists to consume locally
To maintain permanent contact and take their expectations into account
To unite
To provide tools for enhanced communication
To offer advice and guidance for their projects
To facilitate their involvement in promotion campaigns
To help them define and implement tourism development policies in the Massif du Sancy
To fulfil its public service mission in a professional manner
To take their expectations into account
Strive to continually enhance internal Quality procedures
See the quality approach as a management tool to improve its internal organisation and face up to changes without disruption
Propose management methods that motivate each individual, highlight the value of their work and encourage them to be drivers of change
Ensure that the Tourist Office puts allocated means to the best possible use in the interests of competence, efficiency and innovation
Take into account the comments of visitors, service providers and elected representatives and undertake any corrective measures necessary.
